Terms of Service

Last updated: March 19, 2026

1. Acceptance of Terms

By accessing or using Ciklek's services, website, customer portal, or mobile application ("Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are entering into these Terms on behalf of a business, you represent that you have the authority to do so.

2. Service Description

Ciklek provides a pay-as-you-go managed service for commercial blade sharpening, parts tracking, pickup & delivery logistics, and related software tools. Service availability, pickup schedules, and supported part types are specified in your Service Agreement.

3. Accounts & Access

  • You must provide accurate account information and keep it current.
  • You are responsible for all activity under your account credentials.
  • Notify us immediately at support@ciklek.com of any unauthorized access.
  • One customer account per business entity unless otherwise agreed in writing.

4. Billing

  • Services are billed on a pay-as-you-go basis: $30 per pickup and $15 per blade sharpened. Payment is charged to your card on file.
  • You may cancel at any time; no ongoing commitment required.
  • We reserve the right to change pricing with 30 days' written notice.
  • All fees are non-refundable except as required by law or stated in our refund policy.
  • Overdue invoices may result in service suspension after a 7-day cure period.

5. Acceptable Use

You agree not to:

  • Use the Service to process parts you do not own or have authority over
  • Attempt to reverse-engineer, decompile, or circumvent security controls
  • Submit false, misleading, or fraudulent information
  • Resell or sublicense the Service without written consent
  • Violate any applicable law, regulation, or third-party rights

6. Intellectual Property

Ciklek retains all rights to the Service, software, documentation, and branding. You retain ownership of your business data. You grant Ciklek a limited license to process your data solely to provide the Service.

7. Service Level & Availability

We target 99.5% monthly uptime for the customer portal. Pickup & delivery schedules are subject to route availability and may be affected by weather, public holidays, or force majeure events. We will make reasonable efforts to notify you of disruptions.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CIKLEK'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY.

9. Indemnification

You agree to indemnify and hold harmless Ciklek, its officers, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

10. Termination

Either party may terminate the agreement with 30 days' written notice. Ciklek may suspend or terminate immediately for material breach (including non-payment or violation of acceptable use). Upon termination, we will return or securely dispose of your parts and provide a data export upon request.

11. Governing Law & Disputes

These Terms are governed by the laws of the State of California, USA, without regard to conflict of law provisions. Any disputes shall be resolved by binding arbitration under JAMS rules in San Francisco, CA. Class action waiver applies to the fullest extent permitted by law.

12. Changes to These Terms

We may update these Terms at any time. We will provide 30 days' notice for material changes via email or in-app notification. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

13. Contact

Ciklek, Inc. — Legal
Email: legal@ciklek.com